1. Ordering and Payment:
Order Confirmation: Once you place an order with us, you will receive an order confirmation email. This email will contain details of your order, including items purchased and shipping information.
Payment Methods: We accept PayPal, VISA, and Mastercard. Your payment information is secure, and we do not store any credit card details.
2. Shipping and Delivery:
Processing Time: Orders are typically processed within 1-2 business days. Processing times may vary during peak seasons.
Shipping Methods: Choose from various shipping options during checkout, including standard and express shipping.
Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number to monitor the progress of your shipment.
3. Returns and Exchanges:
Return Policy: Returns can be made on eligible items if the item is kept in the original condition. We offer a 15-day return policy - this excludes custom-designed boards.
Exchange Process: If you wish to exchange an item, please contact us through the contact page.
4. Refunds:
Refund Eligibility: Refunds are issued for eligible items returned within the specified return period. mentioned above.
Refund Processing: Once we receive and inspect your returned item, we will initiate the refund process. Refunds are typically processed within 2-4 days.
5. Customer Support:
Contact Us: If you have any questions, or concerns, or need assistance. Please contact us using the contact page.
More information and questions are answered on the f.a.q page.
Shipping information and details are available on the shipping page.